TÜV SÜD is rethinking the traditional service center model by moving away from value-based structures toward a flexible, tech-enabled service platform. In this session, Corazon Gonzales will share how her team is integrating modern technologies like Agentic AI to enhance responsiveness, scalability, and user-centricity in HR services. She will highlight key success factors in the transformation process—from implementation to cultural shift—and outline what it takes to establish a truly future-ready shared service organization.
In this session you will learn:
- Why TÜV SÜD is shifting away from classical service models
- How technologies like Agentic AI support platform-based service delivery
- What success factors are critical in the transformation process
- How to build organizational readiness for modern SSCs
- Lessons learned from an ongoing HR transformation journey
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