Case Study: Rethinking Shared Service Centers – What is the future of SSCs in the world of automation? | Rethink SSC's

Session

Rethinking Shared Service Centers – What is the future of SSCs in the world of automation?

Case Study

Montag, 11. März

15:30 - 16:00

Live in Berlin

Weniger Details

The focus of the presentation is the future of SSCs in the era of automation, encompassing their evolution, challenges, and the impact of AI disruptions. The session explores the evolution of Shared Service Centers (SSCs) in the context of global enterprises, using the example of Springer Nature’s transformative journey and outlining both the main challenges as well as the benefits of process automation and AI and emphasizing the importance of a gradual evolution that leads to a balance between cost and quality in SSC operations. Finally, the presentation advocates for SSCs to transition into capability centers or Centers of Excellence (CoE). It explains how CoEs, starting from low-end to high-end activities, can support group teams, identify needs and support standardizing and optimizing processes necessary for a successful automation, and thus ultimately add value to the business. In this session, you will learn

Why shifting from high-pay to low-pay areas alone is insufficient to optimize shared services and effectively build global capabilities
How Shared Service Centers can evolve beyond mere operational hubs, transforming into strategic capability centers or CoEs to align with industry changes and increase value addition
How to find the right balance between people and technology during the automation and AI-driven transformation of SSCs
How to effectively implement process automation and advanced AI-based solutions in the context of SSC transformation

Sprecher

Vipin Arora

Director Contract Compliance, Springer Nature

Vipin Arora is Director Contract Compliance at Springer Nature Group where he has been working in different executive positions for more than 10 years. He is an experienced finance professional with overall 20 years of experience in various fields of Finance including Risk Management, Controlling, Assurance Practices, Corporate Taxation, IFRS Implementation, US GAAP, MI, Change Management, etc., working among others at HSBC, Pitney Bowes, and American Express.

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Unternehmen

Springer Nature

https://www.springernature.com

Research and learning are the cornerstones of progress, which is why we open doors to discovery for our communities, enabling millions of researchers, clinicians, educators and other professionals to access, trust and make sense of the latest insights. Springer Nature is an ambitious and dynamic organisation. For over 180 years our imprints, books, journals, platforms, and technology solutions have been a trusted source of knowledge to our communities. Today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used, ensuring that the world continues to make progress, improving and enriching lives and helping to protect our planet for future generations.

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