In a global Shared Services setup, success depends not only on efficient processes but also on understanding cultural differences, regulatory requirements, and stakeholder needs. Suvarna Ketkar, Associate Vice President at AXA Global Business Services, shares practical insights from over 16 years in the insurance sector. She will discuss how operational excellence is achieved across regions, how teams navigate cultural nuances, and how quality is maintained in complex environments.
Attendees will learn proven approaches to improving operational efficiency, managing diverse stakeholder expectations, and building a culture of continuous improvement across borders.
In this session you will learn:
- Strategies for achieving operational excellence in a global SSC environment
- How to effectively manage cross-cultural teams and stakeholder expectations
- Key technological tools and innovations that support seamless service delivery
- Best practices for driving continuous improvement and efficiency in international operations
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