Maike Lichtwark is Head of Process Automation | Operational Excellence at Deutsche Telekom Service, where she is responsible for efficient processing of over 12 Mio customer concerns p.a. in email, forms, letters & digital documents. Prior to this, she led several transformation, digitization and software development projects for Deutsche Telekom’s technology and innovation businesses. Before Maike started her career in the company, she worked as a business consultant in the ITC industry for ten years.

The Pop in Your Job
I love shaping people and teams by utilizing my empowering leadership style, by giving strategic guidance and by setting the stage for performance. I find
high intrinsic motivation in complex technical questions, in innovative technologies and in purpose driven activities or plans. By heading Automation for Deutsche Telekom Service, we leverage the Company in becoming a digital telco.

Deutsche Telekom is one of the world's leading integrated telecommunications companies, with more than 252 million mobile customers, 25 million fixed-network lines, and 22 million broadband lines. We provide fixed-network/broadband, mobile communications, Internet, and IPTV products and services for consumers, and information and communication technology (ICT) solutions for business and corporate customers. Deutsche Telekom is present in more than 50 countries. With a staff of some 199,652 (Dec 31, 2023) employees throughout the world, we generated revenue of 112 billion Euros in the 2023 financial year.