Iwona Guerrache is a seasoned leader in automation and digital transformation, with hands-on experience in the field since 2017. As Head of Automation department at ISS World Services, she leads a multidisciplinary team of developers and business analysts focused on delivering impactful solutions using RPA, Microsoft Power Platform, and emerging intelligent automation technologies.
Her expertise spans SLA management, ITSM, SAP authorization, and support services. Known for her ability to build teams and processes from the ground up, she brings a strong commitment to continuous learning, multitasking, and embracing challenges—qualities that define her leadership style and drive for innovation

ISS World Services is a leading global provider of workplace and facility management services, operating in over 30 countries with more than 350,000 employees. The company partners with some of the world’s largest organizations to deliver integrated services, including cleaning, technical, food, workplace, and support services. ISS is committed to creating safe, efficient, and engaging workplaces by combining people, technology, and data-driven insights. With a strong focus on innovation, sustainability, and human-centric service design, ISS helps clients achieve operational excellence and long-term value.