Shared Services and Aftermarket operations are increasingly exposed to global risks—supply chain disruptions, talent shortages, system outages. In this joint session, Denise Pendl and Joanna Orawska from ZF share how they combine Risk & Resilience Management with operational excellence in customer service. Learn how cross-functional collaboration helps mitigate risks, stabilize SSC processes, and ensure business continuity in a volatile environment.

In this session you will learn:

• How risk management and SSC operations can work hand in hand
• How to design early warning indicators for critical service processes
• How ZF ensures customer-centric service delivery despite disruptions

ZF Group, incl. its Global Shared Service Center Organization as operational backbone, and the ZF Aftermarket, ensuring the uptime of all ZF solutions in the field, are increasingly operating in a volatile global environment—facing challenges such as talent shortages, system outages, and growing complexity in service delivery. In this joint session, Denise Pendl and Joanna Orawska from ZF will share how SSCs can integrate Risk & Resilience Management into their daily operations to strengthen business continuity and service excellence.

Discover how an early risk warning system, proactive planning and cross-functional collaboration help SSCs stay ahead of disruptions and maintain customer-centric performance—even in uncertain times.

In this session, you will learn:

• How SSCs and risk management teams collaborate to build operational resilience
• Why early warning systems for critical service processes are essential
• How ZF ensures consistent, high-quality service delivery despite disruptions