Building operational resilience in Shared Service Centers (SSCs) is essential to maintain business continuity amid disruptions such as system failures, cyber incidents, or workforce shortages. This session explores practical strategies and governance frameworks to strengthen resilience, enabling SSCs to anticipate, withstand, and recover from operational shocks effectively. In this session you will learn:

• Develop and implement a structured resilience framework tailored to SSC environments.
• Identify and mitigate key operational risks through proactive scenario planning and testing.
• Establish effective response and recovery mechanisms to minimize service disruption and protect business value.