Shared Services and Aftermarket operations are increasingly exposed to global risks—supply chain disruptions, talent shortages, system outages. In this joint session, Denise Pendl and Joanna Orawska from ZF share how they combine Risk & Resilience Management with operational excellence in customer service. Learn how cross-functional collaboration helps mitigate risks, stabilize SSC processes, and ensure business continuity in a volatile environment.
In this session you will learn:
- How risk management and SSC operations can work hand in hand
- How to design early warning indicators for critical service processes
- How ZF ensures customer-centric service delivery despite disruptions
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